Negligent, incompetent, or just all bad are just some ways to describe any company that takes 3 months to apply a patch necessary for their software to be compatible with the current version of Windows. Since September 20, 2016 IPPC Technologies has had access to a patch for Pearl Echo, one of several monitoring tools utilized by IPPC as part of their Impulse Control software for supervising parolees and probationers on behalf of the United States Probation Office as well as many state and local law enforcement agencies across the country.
Their negligence has led to many problems for people under court orders to use their software ranging from poor performance to blue screens of death. In my case I installed IPPC Impulse Control on an old computer that eventually had its ability to browse the web grind to a near halt, my CPU running at almost 100% all the time, and eventually crashes of rnappp0.exe, rnappp8c.exe, and rnappp7.exe followed by BSODs traced to a driver from Pearl Software called wfpent8.sys. A driver that shows up as unsigned when running Windows Driver Verifier. I eventually downloaded a trial of Pearl Echo, extracted the .exe file, and compared its contents to programs installed on my computer by IPPC.
The version used by IPPC is from May 2016 and the version used by Pearl is from September 2016. This was a shock to me because "Jim" from IPPC said "the programmers are working on this blue screen error, as soon as the next version of monitoring software is available, we will contact you. " It turns out that after Windows release the Anniversary Update for Windows 10 that people started complaining about problems with Peal Echo and Pearl released a patch to address them. Still, I am stuck with an obsolete monitoring program.
To make matters worse I got a new computer for Christmas and am now having similar problems with IPPC software. Their main process WMPROC.EXE has taken up as much as 50% of my CPU resources on an AMD A12 quad core @ 3.8g with 16 mb or RAM. I was not going to install their software at all, but U.S. Probation told me "risk damaging your computer or disconnect it from the internet" and my lawyer is out of town until after New Years, so in the hope that the new PC could handle it I installed the software.
Now I am stuck with it unless I run a system restore, find some way to uninstall this program that is designed to be nearly impossible to uninstall, or use Windows in Safe Mode because IPPC does not work in Safe Mode. Hopefully this issue can be resolved seeing as how I think all they need to do is apply the current version of the software they are using, but it has been more than 3 months and they have not. I am only on supervision for sending threatening emails to someone and require only monitoring of my computer use. Other people using the program range from minor offenders like me requiring only monitoring to serious pedophiles in need of significant computer management.
Hopefully IPPC will get their act together so that I don't have to uninstall their software just to be able to use my computer in a practical manner as I have a right to under the law. Until then I will continue to share my story online along with information I learn about the software. With that said anyone under their watch can learn what application they are monitoring by finding the registry entries x64:KEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrent Versionec70 or on x86:KEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionec70 That entry will include exceptions for programs they use including: WMPROC.exe DirectControl.exe rnappp7.exe rnappp0.exe rnappp8c.exe wm008.exe wmsnap.exe PCMProxy.exe PCMActivityService.exe RSWP.exe So far I have tried limiting WMPROC.EXE to 25% CPU by setting the affinity to one core and it seems to be working better now.
Hopefully the patch works, so I won't have to insist on an alternative to IPPC Impulse Control from PayComputerMonitoring.com such as RemoteCom or some less invasive monitoring solution. Not that it is that big of a deal, but they also seem to be blocking me from accessing Tor Browser, PearlSoftware.com, and ImpulseControl.net by default.
Product or Service Mentioned:
Ippc Technologies Impulse Control Monitoring Software.
Reason of review: Damaged or defective.
Monetary Loss: $29.
Preferred solution: Fix the Software.
I didn't like: